|
Frequently Asked Questions
|
|
|
1.
|
When
I place an order, how long will it be before I receive it?
|
|
2.
|
What
happens if the product I order is not available?
|
|
3.
|
I
play all three casinos (Winners Play, Digital Betting and Mango) and earn Reward Points at
each. Do
I have to use those points separately or can they be used together?
|
|
4.
|
I
have a question about one of the products in the catalog.
Who can I talk to about this?
|
|
5.
|
I
thought I had more Reward Points in my account.
Who do I contact to report this?
|
|
6.
|
What
happens if I want to cancel an order after it has been placed?
|
|
|
.
|
|
1.
|
When
I place an order, how long will it be before I receive it?
|
|
|
You
should receive your order within 4 weeks from the date your order is placed. If you do not receive an order within that period of time,
you can feel free to contact us at products@casinoplayerrewards.com.
We will make every effort to have your order delivered to you promptly.
|
|
Back to Top
|
|
.
|
|
2.
|
What
happens if the product I order is not available?
|
|
|
We will contact you to explain that the item
ordered is not available and another item can be substituted for the original,
if you approve. All products are
available most of the time, but there are occasions when a specific item becomes
a popular choice and may not be in stock at the time of your order.
|
|
Back to Top
|
|
.
|
|
3.
|
I play all
three casinos (Winners Play, Digital Betting and Mango) and earn Reward Points
at each. Do I have to use those points separately or can they be used
together?
|
|
|
Here is one of the great things about our program!
All Reward Points earned at Winners Play, Mango Casino, and Digital
Betting can be added together and used accumatively to purchase
products from our catalog. It’s a super way for those points to add up quickly!
|
|
Back to Top
|
|
.
|
|
4.
|
I have a question about one of the
products in the catalog. Who can I
talk to about this?
|
|
|
For any questions pertaining to the Casino Player
Rewards products shown or the ordering process, please email products@casinoplayerrewards.com.
|
|
Back to Top
|
|
.
|
|
5.
|
I thought I had more Reward Points in my account.
Who do I contact to report this?
|
|
|
For
all questions that pertain to numbers of Reward Points and the earning of those
points through one of our casinos, please contact the Customer Service
Representative directly associated with the casino: support@winnersplay.com
or support@digitalbetting.com.
|
|
Back to Top
|
|
.
|
|
6.
|
What happens if I want to cancel an order after it has been
placed?
|
|
|
If
you cancel an order after it has been placed and confirmed by our Order
Department, your Player Reward Points Account will be charged a fee of 25% of
the points used for the order. This
is to cover product restocking fees and personnel costs to handle the order
through its cancellation. When an
order is canceled, your Reward Points may not show up in your Player Reward
Points Account for 4 to 6 weeks, depending upon the time of cancellation.
Remember, for any discrepancies regarding points in your account, please
contact Customer Service for the casino: support@winnersplay.com
or support@digitalbetting.com.
|
|
Back to Top
|
